Archive for the 'Customer Service' Category

Call Center Deflection and KCS Provide a Significant Return on Investment

By: Randy Ross The Return on Investment factors from implementing call center deflection coupled with Knowledge-Centered Support (KCS) principals can be separated into hard and soft savings. Hard savings include increased capacity without the need for additional headcount, increased call deflection, and decreased time to train a new agent. Soft savings are extremely valuable but [...]

Can mobiles replace iPods?

iPod is a brand that represents media players, specially designed for consumers to be able to listen to music, whenever they want to and wherever they are. In short, these are portable music players, endorsed in to the market by Apple computer. Cell phone is a technologically advanced device that allows you to communicate with [...]